—
Kieran Notter,
VP of Global Customer
Transformation, ServiceMax“ ServiceMax is
customer obsessed.
Therefore, our ulti-
mate goal remains
to help keep the
world running”providers is a rapidly aging workforce.
Remote working gives older employees
the ability to gain a better work-life bal-
ance and reduced physical strain. This
development, he believes, will ultimately
lead to greater knowledge retention
within service companies generally and
subsequently improve the training cycle
for new employees.
Reflecting on the rise of intelligent
service chains, Notter states that the
ability to collect, analyse and unlock the
value of data will be crucial for the indu-
stry, particularly as data flows become
increasingly complex and voluminous.
“AI (artificial intelligence) is going to be
hugely important because you need
to grab that data and turn it into some-
thing actionable. 5G and IoT (internet
of things) are also going to make a
difference, and it’s great having all this
technology, but understanding where
and when to use it and how to grow with
it is also vital.” This is where ServiceMax
helps make a difference to its custom-
ers: by challenging thought processes
behind the desire to implement new
tech-nologies, it can learn clients’
desired outcomes and guide their devel-
opment accordingly. “There’s no point in277technologymagazine.com