Technology Magazine - USA (2021-02)

(Antfer) #1

motivated team who always
striving to enrich the customer
experience. They understand the
importance of balancing design
with user needs and technology
in order to add value to our
product. Their open-mindedness
is aligned with Melco beliefs
which enable us to design one
of the best kiosks in our industry.
We look forward to our continued
partnership with KWDEZN.


Choosing Amazon Web Services
(AWS) is a no-brainer. We’ve been
working with the team for over
3 years and AWS is undoubtedly
one of the most comprehensive
cloud platform with unmatched
experience and first-rated security.
AWS has the most extensive global
cloud infrastructure, it backs our
worldwide expansion up perfectly.
AWS has a huge range of service
offerings and features which act as
the enablers for Melco DX team to
innovate and build faster, easier,
and more cost-effective. Plus, they


have one of the best talents in the
industry– highly skilled, forward-
thinking, extremely responsive
and trusted, an absolute delight
to work with. We can depend
upon them for our most business-
critical applications.

In our partnership with
Thoughtworks, we have created an
industry-leading digital journey
through collaboration in a number
of areas. These include designing
and delivering new service
ecosystem for customers on
China’s most widely used social
media platform WeChat, Melco
and ThoughtWorks collaborated
closely together to learn about
diverse users’ behaviors, usage
habits, and so on, ultimately
delivering a WeChat Mini Program
as the key customer touchpoint
for engagement before, during and
after the trip. Melco is the first in
the resort and entertainment
industry to make available direct
hotel and restaurant bookings
through a WeChat Mini Program.

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