VISIBILITY & PERFORMANCE MANAGEMENT- 82% of organisations cite a focus
on customer experience as providing
a potential competitive advantage. - 58% believe customer experience can
be a primary differentiator - 55% increase in availability possible
for businesses with “proactively
supported” environments - 10.5% decrease in critical outages can
be achieved through automation- 88% of technologists report that
digital customer experience is now
the priority - 81% of technologists state that
COVID-19 has created the biggest
technology pressure for their
organization that they have ever
experienced.
305technologymagazine.com