124 • 100 GREAT BUSINESS IDEAS
- Avoid being tempted to focus too heavily on automation—this
can be unpopular and deprive your business of the “human
factor.” - Create contingency plans should the BPR have unintended
consequences. - Avoid common BPR pitfalls, such as problems with managerial
incompetence, lack of support, and offl oading the entire
restructuring process to the IT department. - Do not create unrealistic expectations—be practical about what
BPR can accomplish.