SINGAPORE POOLS PRIVATE LIMITED
Yeo Teck Guan is the Chief
Business Technology Officer of
Singapore Pools, a subsidiary of Tote
Board. He is responsible for leading
digital transformation and innovation
within the organisation, while
providing leadership to
spearhead all Information
Technology initiatives.
As a digital evangelist
at heart, his passion is
to drive innovation
and the digital
acumen within the
organisation, to
grow its strengths
as a contributor to
the community.
Outside of
Singapore Pools,
he is active within
the business and
professional
community
to contribute
his expertise and
knowledge to fulfil the
mission and objectives
of non-profit
organisations and
committees.EXECUTIVE BIO
YEO TECK GUAN
TITLE: CHIEF BUSINESS TECHNOLOGY
OFFICER
COMPANY: SINGAPORE POOLS
INDUSTRY: GAMING
LOCATION: SINGAPOREenhanced Singapore Pools Account service
that allowed customers to manage their
accounts and place bets online. The platform
is also supporting Singapore Pools’ efforts
to work with the authorities on combating
illegal gambling activity.
Next, Yeo and his team rolled out new, digital
branches. “Traditionally, customers come
into our physical locations, speak to someone
at a counter to place their bets, pay their
money and so forth,” Yeo explains. “The digital
branches allow our customers to access our
services using new technologies, and conduct
transactions in a way that is paperless, cashless
and queueless.”
Socially Responsible Gambling
Both the Singapore Pools app and digital
branches will explore facial recognition
in their onboarding process, not only to
make the customer experience more
frictionless and improve security, but also
“ Our mission is
to provide those
people who like
to bet with a
safe and trusted
environment in
which to do it”
YEO TECK GUAN
CHIEF BUSINESS TECHNOLOGY OFFICER,
SINGAPORE POOLS