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management. This is a critical step for
ensuring that data and insight drive real
decisions at every stage of the value chain.”
Gandhi recollects a saying that is all
too fitting, “a colleague of mine told me
if processes and software could rust, that
would be wonderful because then we
would rebuild. Unfortunately, they don't.”
The signs of an outdated process in need of
a redesign are harder to see than rust on a
machine part. But processes can no longer
be allowed to become stagnant.
“It used to be that you would design a
strategy and you went to sleep and then
just executed it every day. And hope that
in three years, you got to look at it. That
model is dead. Now we have a continuous
design and execution model. That’s a big
change, and that’s the essence of Sense
and Pivot.
Ghandi points out that just as it takes a
skilled driver to drive a fast car, as technology
expedites how we do business, the need for
leadership and expertise matters even more.
Because, of course, the faster you go, the
harder the impact.“ So now we
have a new
Troika emerging
because the
CFO used to
call the CPO
only to reduce
cost. Whereas
now he has to
be a part of the
discussion of risk”
SUKETU GANDHI
PARTNER AND GLOBAL PRODUCT
LEADER, DIGITAL SUPPLY CHAIN & PLAN,
KEARNEY