businesschief.eu 243THE TRAVEL CORPORATION
in making sure that people are looked after
and taken care of.” One such example of that
focus is the institution of wellbeing directors
to ensure social distancing at hotels and
restaurants, akin to existing travel directors.
As Verma explains, responding to the
pandemic has allowed the company to learn
a few lessons. “We’ve learnt that we can move
fast if the organisation is focused on a single
objective, and proved that legacy businesses
can also be agile when it comes to it. The ways
we were able to pivot and the nimbleness
we were able to build into our operating
model means that it’s served to accelerate
existing efforts.”Going forwards, Verma sees his department
as continuing to fulfill the measures upon
which it judges itself, namely improving
customer experience, providing productivity
improvements, focusing on security
and compliance, increasing distribution
and building a culture of continuous
improvement. “TTC’s technology department
will continue using technology and digital-
enabled tools and processes to make our
brands more successful in their respective,
competitive marketplaces.”“WE’VE LEARNT THAT WE
CAN MOVE FAST IF THE
ORGANISATION IS FOCUSED
ON A SINGLE OBJECTIVE”
GUNJAN VERMA
CHIEF TECHNOLOGY OFFICER,
THE TRAVEL CORPORATION