businesschief.com 253CITY OF MEMPHIS
machine learning, chatbots and IoT.” With
competent leaders in her team to oversee the
infrastructure and implementation piece she
will take personal charge of innovation once
the foundations on which it rests are where
they need to be.
For now, though assessment, then
rationalization, of the IT environment takes
priority. “I am proud of the foundation work
we are doing, which will ensure that whatever
innovation we put in place will be sustainable.
So, we are carefully looking at what applications
are aging and need replacing, or where we
can save money by shrinking some of the
complexity, or by phasing out some of the
solutions that have accrued over time. We have
more than 200 contracts in place with a host of
different vendors, and we do need to cut that
vendor base down to size.”“I think the team appreciates the
flexibility with the ability to work
remotely and being able to come
in and meet with colleagues and
customers when they have to”
KIMBERLY BAILEY
CIO,
CITY OF MEMPHIS