268 March 2021
CSG
Title of the video
company has undergone a transformation
themselves. “We find ourselves in a very
fortunate position because we have been
developing innovative solutions for a long
time. Over the last few years, we have
moved to the cloud, implemented digital
front ends, and streamlined applications. As
a result, we are uniquely positioned to help
our customers react quickly to a constantly
changing landscape. As the pandemic
has unfolded, we have been able to offer
capabilities that our customers can quickly
adopt and integrate.”
Take, for example, a large global shipping
company that has experienced a staggering
increase in shipments processed, creating
massive amounts of data. According to
James, “data is key to almost any business,
and the current increase in data generation
means it is more important than ever to
merge that data from multiple sources and
place it in repositories for analytics and
business intelligence.”“ TODAY’S WORLD IS
DRIVEN BY ECOSYSTEMS.
LONG GONE ARE THE
DAYS WHEN A TELECOM
FIRM PROVIDED ONLY
A TELEPHONE SERVICE.
TODAY, THEY TYPICALLY
OFFER BUNDLES AND
COMPLEMENTARY
PRODUCTS, AND THAT
ECOSYSTEM IS SET TO
GROW EXPONENTIALLY
AS BUSINESSES
MOVE ONLINE”JAMES KIRBY
HEAD OF EMEA,
CSG