businesschief.eu 269CSG
James Kirby is Senior Vice
President and Head of EMEA at
CSG, where he is responsible for the
go-to-market strategy and business
development across the region. His
international experience helps him craft
service offerings that improve customer
experience. With 20 years’ experience
at CSG, Kirby puts customer excellence
and continuous improvement at the
centre of his strategy. He has previously
held product management, business
development and services roles
within CSG.EXECUTIVE BIO
JAMES KIRBY
TITLE: SVP & HEAD OF EMEA BUSINESS
INDUSTRY: COMPUTER SOFTWARE
LOCATION: LONDON, ENGLANDCSG’s Digital Mediation platform was
developed to help businesses manage
their data streams more efficiently. “It
allows us to take any type of data from
any source, process that data, analyse it
and then distribute it to other systems”
James explains.
CSG operates on the premise that
technology is ever evolving, and that it is
vital to always stay one step ahead. As a result
of this approach, they can meet the ever-
changing needs of their customers. CSG
has a unique take on digital transformation,
which James describes below.