SAP SEE
“In the West Balkans, exactly as Josephin
says, we are using SAP best practices to
create roadmaps towards a potential future,
and the most efficient route,” Cirkovic
adds. “We are one of the rare companies
providing everything for the back office,
and the new way of doing business online
through our customer experience portfolio,
web commerce, customer experience
measurement software and so on. So we are
bringing technology, we are bringing best
practices, all the while remaining very close to
all these projects. Whether SAP or a partner is
implementing the solution doesn’t matter; we
are always present to offer quality assuranceand be that trusted advisor for our customers.”
Infrastructure reform, which underpins the
entire process of government digitalisation,
is well underway and has already yielded
positive, proactive steps towards more
pressing concerns. “We are at the beginning
of the project for tax modernisation based on
a new back-office fiscalization platform which
aims to simplify the process for citizens and
business,” Cirkovic says. “We also have citizen
engagement initiatives, which essentially
bring greater transparency and ease the
process for citizens to approach and access
city services.”PREDRAG CIRKOVIC
MANAGING DIRECTOR,
SAP WEST BALKANS“The public sector is a key
business focus for our
investment in the West
Balkans, and we have
become a trusted advisor”
328 March 2021