technologymagazine.com 39“ A DIGITAL WORKFORCE
IS ABOUT MORE THAN
JUST REPLICATING HOW
TASKS ARE COMPLETED”
DIGITAL TRANSFORMATION
T
he ongoing COVID-19 pandemic
has brought changes that, prior to
its impact, many would have said
to be impossible. One of the most
visible of those changes is the precipitous
uptake in remote working as offices closed
in the face of the virus. Now, a year since
many first felt its impact, it’s worth looking
back at the changes COVID-19 has wrought
and the future of the newly minted digital
workplace.
Even once the pandemic eventually
recedes, for many that change will become,
to varying extents, permanent. As Kalyan
Kumar, CVP and CTO, IT Services, HCL
Technologies, explains: “There will definitely
be long-lasting impacts from a remote
working perspective, even after the
pandemic’s immediate and urgent effects
have eased off. Of course, there will be
situations requiring face-to-face meetings
occasionally, but the majority of employees
will continue to work from home at least
some of the time going forward.” Partly
that’s down to the investment in remote
working that companies have been forced
to make, such as training in the various
communications platforms that have risen
to the fore. “Organisations must have the
foundations in place to allow employees to
access their workspace in any location
and from any device,” says Kumar.DIGITAL TRANSFORMATION
KALYAN KUMAR
CVP AND CTO,
IT SERVICES, HCL
TECHNOLOGIES