layer to develop tools and applications on top of the
network.
One of the main goals of the Cisco DNA Center platform
is to simplify and streamline end-to-end IT processes.
The Integration API was created for exactly this purpose.
Through this API, Cisco DNA Center platform publishes
network data, events, and notifications to external
systems and at the same time can consume information
from these connected systems. Integrations with IT
service management systems like Service Now, BMC
Remedy, and other ticketing systems are supported.
Automatic ticket creation and assignment based on
network issues that are flagged by Cisco DNA Center are
now possible. Cisco DNA Center can even suggest
remediation steps based on the machine learning
algorithms that are part of the assurance capabilities.
You can see how a typical support workflow can be
improved with Cisco DNA Center platform in the future.
Cisco DNA Center detects a network issue, automatically
creates a ticket and assigns it to the right support
personnel, along with a possible solution to the issue.
The support team reviews the ticket and the suggested
solution and can approve either immediately or during a
maintenance window the remediation of the problem
that Cisco DNA Center suggested. IP Address
Management (IPAM) integrations are also supported by
the Integration API. It is possible to seamlessly import IP
address pools of information from IPAM systems such as
Infoblox and BlueCat into Cisco DNA Center.
Synchronization of IP pool/subpool information between
Cisco DNA Center and IPAM systems is also supported.
Through the Integration API that Cisco DNA Center
provides, developers can integrate with any third-party
IPAM solution.
Data as a service (DaaS) APIs that are part of the
Integration API allow Cisco DNA Center to publish
insights and data to external tools such as Tableau and