users automate tasks, bring external content into the
discussion, and gain efficiencies. Webex Teams has a rich
set of APIs that make it very easy and simple for any
developer to add a bot to any Teams room. In Webex,
bots are similar to regular Webex Teams users. They can
participate in one-to-one and group spaces, and users
can message them directly or add them to a group space.
A special badge is added to a bot’s avatar in the Webex
Teams clients so users know they’re interacting with a
bot instead of a human.
A bot can only access messages sent to it directly. In
group spaces, bots must be @mentioned to access a
message. In one-to-one spaces, a bot has access to all
messages from the user. Bots are typically of the three
types described in Table 10-8.
Table 10-8 Bot TypesTypeDescriptionN
o
ti
fi
c
a
ti
o
n
b
o
tEvents from external services are brought in and posted
in Webex Teams. Examples of events include build
complete, retail inventory status, and temperature today.C
o
n
tr
oExternal systems that have APIs allow third-party apps
to be integrated to control them. For example, you could
control turning lights on or off by invoking a lights bot.