Extensible Messaging and Presence Protocol
(XMPP) A message-oriented and real-time
communication protocol based on XML.
F
File Transfer Protocol (FTP) A protocol used for
transferring files between a client and a server.
Finesse A next-generation agent and supervisor desktop
designed for the contact center.
Forwarding Information Base (FIB) table A
routing table that is used to switch packets quickly from
one interface to another.
frame check sequence (FCS) A footer in a Layer 2
frame that ensures data is transmitted without errors
between two devices on a network.
fully qualified domain name (FQDN) The complete
and unambiguous domain name that specifies an exact
location for an object in a Domain Name System (DNS)
hierarchy.
functional test A type of test that validates software
against the original design specifications to ensure that
the software operates as expected.
G
Git A free distributed version control system created by
Linus Torvalds.
GitHub A social network built on Git that allows
developers to share and contribute to software
development projects.
gRPC An open-source remote procedure call (RPC)
framework that was developed by Google.
H
hybrid cloud A cloud application deployment model
that stretches components of an application between on-