the red. Try to understand and write down the situation from the other person's
point of view. In your next interaction, listen for understanding, comparing what
you are hearing with what you wrote down. How valid were your assumptions?
Did you really understand that individual's perspective.
- Share the concept of empathy with someone close to you. Tell him or her
you want to work on really listening to others and ask for feedback in a week.
How did you do? How did it make that person feel. - The next time you have an opportunity to watch people communicate,
cover your ears for a few minutes and just watch. What emotions are being
communicated that may not come across in words alone. - Next time you catch yourself inappropriately using one of the
autobiographical responses -?probing, evaluating, advising, or interpreting -- try
to turn the situation into a deposit by acknowledgment and apology. (“I'm sorry,
I just realized I'm not really trying to understand. Could we start again?”) - Base your next presentation on empathy. Describe the other point of view
as well as or better than its proponents; then seek to have your point understood
from their frame of reference.
Habit 6: Synergize TM
Principles of Creative Cooperation
I take as my guide the hope of a saint
in crucial things, unity --
in important things, diversity --
in all things, generosity
-- Inaugural Address of President George Bus
- When Sir Winston Churchill was called to head up the war effort for Great
Britain, he remarked that all his life had prepared him for this hour. In a similar
sense, the exercise of all of the other habits prepares us for the habit of synergy.
When properly understood, synergy is the highest activity in all life -- the
true test and manifestation of all the other habits put together.
The highest forms of synergy focus the four unique human endowments, the
motive of win-win, and the skills of empathic communication on the toughest
challenges we face in life. What results is almost miraculous. We create new
alternatives -- something that wasn't there before.
Synergy is the essence of Principle-Centered Leadership. It is the essence of
principle-centered parenting. It catalyzes, unifies, and unleashes the greatest
powers within people. All the habits we have covered prepare us to create the
miracle of synergy.
What is synergy? Simply defined, it means that the whole is greater than the
- When Sir Winston Churchill was called to head up the war effort for Great