Children's Mercy Hospital Prepped & Ready

Primary Research

o Many of their patients are illiterate, as well as
non-English speakers

o Liked the idea of adjusting the format to make
it more digestible, and audio/visual to make it more
available

o Incentives are important to aid in program
completion

Quotes:
“Looking broader at this low-income population, in
crisis, there are so many barriers, that this information
is going to be at the bottom of the list”

“It’s all about trust, particularly in minority
communities... You’ve got to make sure that the
people that are carrying these messages out in the
community, look like them, and are trusted
individuals.”

“Instead of re-inventing the wheel you tag-on to
these organizations that are already in the homes
with these families, and give them the information to
disseminate to these audiences.”

Center of Grace

https://centerofgrace.center/
Pastor Sylvia Romero
Performing community outreach since ’99
Basic services include

• Basic health screenings


• Pathway to hope partnership helps people
  with mental illness


• Dental screenings


• Medical closet


• 2012 partner with boys and girls club -
  hosting 125 k-12 kids


• JCCC partner over 20 years with English
  language program and provides simultaneous
  childcare for 2-5 year olds to assist parents


• COVID vaccination events


• Staff are all bilingual


• Clothing closet and hygiene kits


• The information that they publish is
  usually in English, Spanish and sometimes
  French (they serve a growing Armenian
  community)

They’ve built a lot of trust with the

community

They serve a lot of immigrants -

English classes have people from 39

different countries

Quotes:

“It makes a difference when people

show up to an event... first of all when

you call them and you can speak their

language, there’s trust there. Second

of all when they come to the event and

they’re greeted and their questions are

answered in their language, it makes a huge

difference.”

“When it comes to reaching a certain

demographic it comes down to trust. It comes

down to who is telling me that this is

ok, and do I trust them?” 67