7
Learning Curves
In Chapter 6, you learned about
your three options for responding to problems or unmet
expectations, and a lot in particular about one of the
three options: Plan B. You were also given your first
homework assignments: (1) make a list of the triggers
that are routinely causing explosions, and (2) start solv-
ing problems using Proactive Plan B.
How did your first attempts at Plan B go? If your an-
swer is “Not so bad,” that’s great. Now let’s hope the so-
lution you agreed to in Plan B stands the test of time. (If
the solution doesn’t durably solve the problem, you’ll
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