Coaching Toolkit for Child Welfare

Chapter 4: Capacity Building 101

organic conversation which flows from the learner’s self-reflection.
Feedback is most appropriate and best received when it is timely;
provide feedback as soon as possible and avoid “storing up”
feedback to give all at one time. Small and consistent doses of
feedback may be the best medicine. The Ladder of Feedback,
proposed by Wilson, Perkins, Bonnet, Miani and Unger (2005), offers
a valuable and direct method of providing feedback (see Figure 4.1).

Step 1: Clarify Coaches must check for understanding, ensuring

they understand the idea or the behavior well. Avoid questions that
imply criticism. For example, "Did you really not look at your
calendar before planning your week?"

Figure 4.1. Feedback Ladder