Chapter 6: Coaching Models 159 The coach would work with supervisors to ensure their ability to
provide ongoing training and quality assurance of case planning
after the coaching process was completed.
Coaching Sessions: The coach facilitated half-day training sessions
to present the basics of the desired case plan, social workers and
supervisors were mandated to attend:
Social work units, including the supervisor, received coaching as
a group.
After the group sessions, the coach provided individualized
coaching to each learner.
Model: The coach used the child welfare skills-based coaching
model, repeating the demonstration and observation phases as
necessary. The coach provided all staff with several examples of case
plans using the new model. Staff practiced writing case plans in the
new format. Between sessions, social workers reflected on the new
case plan process.
Challenge: Knowing most of the workers were being coached only
because of an agency mandate, the coach knew the relationship
building phase would be of utmost importance. The coach relied
heavily on the strategies of motivational interviewing while working
with social workers who were resistant to the change. The coach
understood if she pushed too hard for change she would only create
more resistance to the change.
The coach was persistent in communicating this challenge to