Chapter 6: Coaching Models 165 How could I be most valuable to you?
What in particular do you want us to focus on?
What would make this session a success, both for
you and your organization?
What do you want to have achieved or shifted before
leaving here?Listening
The purpose of this stage is to facilitate learners’
personal insight into the identified subject of coaching.
Hawkins and Smith (2006) identify the main job of the
coach as listening, including asking questions to obtain
information and elicit self-reflection. Coaches may ask
the appropriate questions, but without effective listening
skills they may miss key opportunities to engage the
learner in a meaningful process of change. Coaches can
demonstrate effective listening by using reflective
statements:
Let us see if I can summarize the issue...
What I am hearing from what you said is...
What I am sensing from listening to you is...
The connections I am making between what you
have been sharing are...Exploring
This phase has two components: (a) helping learners
understand the personal impact of the current situation
and (b) challenging learners to create new possibilities
for future action in resolving the situation.
This stage requires that coaches appropriately reflect
what the learners achieved and challenges they have