Coaching Toolkit for Child Welfare

Chapter 7: Implementation 195

Authoritative—the leader mobilizes people toward a vision.
(“Come with me.”)

Affiliative—the leader creates harmony and builds emotional bonds.
(“People come first.”)

Democratic—the leader forges consensus through participation.
(“What do you think?”)

Pacesetting—the leader sets high standards for performance. (“Do
as I do.”)

Coaching—the leader develops people for the future. (“Try this.”)

Change facilitation

To facilitate meaningful and sustainable change within an
organization, Fullan (2001) suggests keeping the following useful
actions in mind:

 Focus the innovation on the early adopters, not everyone.

 Work to obtain input and support from all of the key
stakeholders.

 Acknowledge and manage the implementation dip. When one
encounters innovation requiring new skills and new learning,
there is an initial dip in performance and confidence in using the
innovation.

 Use resistance as a potential positive force: “Successful
organizations do not go with only like-minded innovators, they
deliberately build in differences.”