Chapter 9: The Coach 235“Supervisors influence virtually everything in child welfare.
They affect how policies are followed and what practices
are encouraged. They set the tone and expectations in the
work environment to such an extent that they are
sometimes called the ‘keepers of the culture’ for their
agencies. They influence employee turnover (or lack
thereof) more than any other factor... How well supervisors
do their jobs affects nearly every outcome the child welfare
systems seeks, including the timeliness with which we
respond to reports of child maltreatment, the well-being of
children in foster care, and the rate at which children are
reunified with their parents.”
North Carolina Division of Social Services and the Family
and Children’s Resource Program, 2008, p. 1supervising or evaluating the staff member so the supervisor’s
behavior is congruent with the role he or she is performing
(Garmston, 1987).Summary benefits and challenges of supervisors as coaches
Benefits of supervisors:
are already aware of the strengths and challenges of the learner;