Chapter 1: Introduction 15Key Terms
Approach is the overall philosophy or style of setting about the
task of coaching.
Coach refers to the person who provides coaching. The coach may
be an outside consultant (external coach) or a staff member
within the organization (internal coach) such as a dedicated
coach or trainer, social worker, supervisor, manager, or director.
Coaching is a process using structured, focused interaction. With
appropriate strategies, tools, and techniques coaching promotes
desirable and sustainable change for the benefit of the learner;
and in turn positively impacts the organization (Mink, Owen, &
Mink, 1993; Cox, Bachkirova, & Clutterbuck, 2010).
Coaching modality is the form of coaching, for example, peer
coaching.
External coach is an outside consultant who is not a staff member
of the organization in which he or she is coaching.
Formal coaching occurs when both parties are clear they are
engaged in coaching and are committed to the process as well as
the outcome ( McGuinness, 2008).
Implementation science is the study of the process of
implementing evidence-based programs and practices (Fixsen
Naoom, Blasé, Friedman, & Wallace, 2005).