Chapter 10: Continuous Quality Improvement 267Measures and instruments to consider for an
evaluation of coaching in child welfare
Agency leadership can choose and implement particular measures
and strategies to determine the effectiveness of coaching. Each
measure should be examined to identify how it relates to the
modality of coaching, the purpose of the coaching, and the expected
outcomes.
Multi-factor leadership questionnaire (Bass & Avolio, 1990) has
demonstrated the validity in assessing changes in leadership style.
This tool would be good to use when coaching occurs internally
with managers or supervisors.
Organizational trust inventory (OTI) (Cummings & Bromily, 1996)
asks whether people in the organization behave in accordance with
commitments, are honest in the negotiations leading to the
commitment, and do not try to take advantage of others, even if the
opportunity is available.
Application potential of professional learning inventory (APPLI
33)^ — a shortened version of the transfer potential
questionnaire (TPQ) — (Curry, Lawler, & Donnenwirth, in
development) assesses the learner’s potential to transfer what is
learned into actual on-the-job practice by asking questions about
individual and organizational factors related to the transfer of
learning.