268 The Coaching Toolkit for Child Welfare Practice
The CHOICES ARCHITECT® (Lominger, 2009) is a research-based
360° tool designed to measure learning agility. This method collects
information from both learners and managers before and after
coaching.
Depression, anxiety and stress scale (Lovibond & Lovibond, 1995)
examines characteristics of the learner that may influence or modify
the effectiveness of coaching.
Return on Investment (ROI) (Kampa-Kokesch & Anderson, 2001) is
dependent on the amount charged by the coach, the total costs of the
coaching intervention, and the financial benefit obtained.
Case-based approaches, such as social-network analysis,^
involves (a) having different partners or members of the agency
conduct interviews with each member and (b) rating those whom
they perceive to be energizing or de-energizing by using a simple 1-
5 rating scale. Such an approach can determine whether the
coaching intervention is related to increased levels of positive
energy (Cross, Baker, & Parker, 2003).
Context
One of the less tangible—but crucial—aspects of planning a major
change in practice is paying attention to the overall context of the
work. Increasingly, coaching approaches in child welfare are being
used to support staff retention and the implementation of programs
and initiatives. The following are some examples:
Existence of core family-centered values and principles.