Coaching Toolkit for Child Welfare

62 The Coaching Toolkit for Child Welfare Practice

Provide
Feedback
and Facilitate
Reflection
and
Transformation

 Help the learner appreciate his or her strengths and

ability to overcome barriers.

 Work with the learner to identify ongoing

developmental supports and resources in his or her

environment and to establish a transition or ending plan

 Practice active listening: attentiveness, clarifying,

reflecting, synthesizing, giving feedback, and

summarizing.

 Maintain an objective, nonjudgmental stance.

 Offer support and encouragement.

 Help learner imagine new possibilities.

 Adeptly challenge values, assumptions, and business

practices.

 Identify and manage resistance.

Embed
Principles of
Adult Learning
Into all Work
With Learners

 Use specialized techniques to encourage learner

independence and self-direction.

 Build trust.

 Complement learner’s learning style.

 Maintain well-honed communication.