Coaching Toolkit for Child Welfare

Chapter 4: Capacity Building 63

Coaches must be tactful, patient,

flexible, diplomatic, committed, sensitive,

respectful, enthusiastic, humble, and self-

aware.

To underscore the importance of cultural humility, the coaching
community of learning should take time to reflect on the principles
of cultural humility (Ortega & Faller, 2011):

 Embrace the complexity of diversity.

 Be open to individual differences and the social experiences due
to these differences.

 Reserve judgment.

 “Know thyself” and the ways in which biases interfere with the
ability to objectively listen to and work with children and
families.

 Critically challenge one’s “openness” to learn from others.

 Build organizational support that demonstrates cultural humility
as an important and ongoing aspect of the work itself.

Goal Setting

Writing down goals and objectives is an integral process to coaching
and perhaps one of the more commonly over looked steps. Often the
goals may seem obvious, and the time spent writing them may feel