Never Split the Difference: Negotiating as if Your Life Depended on It

(Darren Dugan) #1

terms of negotiation, some numbers appear more
immovable than others.
The biggest thing to remember is that numbers that end
in 0 inevitably feel like temporary placeholders,
guesstimates that you can easily be negotiated off of. But
anything you throw out that sounds less rounded—say,
$37,263—feels like a figure that you came to as a result of
thoughtful calculation. Such numbers feel serious and
permanent to your counterpart, so use them to fortify your
offers.



  1. SURPRISE WITH A GIFT
    You can get your counterpart into a mood of generosity by
    staking an extreme anchor and then, after their inevitable
    first rejection, offering them a wholly unrelated surprise gift.
    Unexpected conciliatory gestures like this are hugely
    effective because they introduce a dynamic called
    reciprocity; the other party feels the need to answer your
    generosity in kind. They will suddenly come up on their
    offer, or they’ll look to repay your kindness in the future.
    People feel obliged to repay debts of kindness.
    Let’s look at it in terms of international politics. In 1977
    Egyptian president Anwar Sadat dramatically pushed
    negotiations on the Egypt-Israel peace treaty forward by
    making a surprise address to the Israeli Knesset, a generous
    gesture that did not involve making any actual concessions
    but did signify a big step toward peace.


Back in Haiti, a few hours after the kidnappers had snatched

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