Never Split the Difference: Negotiating as if Your Life Depended on It

grateful for your support and friendship.
Tom Strentz is the godfather of the FBI’s hostage/crisis
negotiation program and has been an unwavering friend. I
can’t believe he still takes my calls.
My students at Georgetown and USC have constantly
proved that these ideas work everywhere. More than one
student has stopped breathing when I looked at them and
said, “I need a car in sixty seconds or she dies.” Thanks for
coming along for the ride. Georgetown and USC have both
been phenomenal places to teach. Both are truly dedicated
to higher learning, the highest academic standards, and the
success of their students.
The hostages and their families who allowed me in
during their darkest hours to try to help are all blessed
people. I am grateful to still be in touch with some of you
today. What wisdom there is in the universe that decided
your paths were necessary, I don’t understand. I was blessed
by your grace. (I need all the help I can get.)