use of pronouns, 178fear
amygdala and, 55, 61, 62, 243
labeling and calming, 61, 63, 64, 67, 73
of negotiating, 242
Federal Bureau of Investigation (FBI)
Ackerman system, 21
“country clearance,” 58
Crisis Negotiation Teams, 49–51, 76–77, 86–87
crisis negotiation techniques, 4–5, 13–16, 141, 149, 165,
166, 167, 170, 174
Crisis Negotiation Unit (CNU), 96–97, 170
Critical Incident Response Group (CIRG), 14
Giffe hijacking hostages, mishandling of, 9–10
Hostage Rescue Team (HRT), 96
Joint Terrorism Task Force (JTTF), 24, 76, 77–78, 98
kidnapping negotiations, 141
number of agents, 1
Quantico, 96, 164, 173, 216
Ruby Ridge, Waco, and negotiation approach, 13–14
Supervisory Special Agent (SSA), 96
SWAT teams, 49, 76
Voss as a SSA with the CNU, 96
Voss as international kidnapping negotiator, 1, 98, 164
Voss begins career with, 76
Voss begins negotiator career at, 85
Voss on the JTTF, New York, 76, 77–78, 98
Fields, W. C., 178