ISIS, 232
Israel Defense Forces (IDF), 2
Israeli National Security Council, 2
Jobs, Steve, 219
Kahneman, Daniel, 11, 12, 13, 127
kidnapping or hostage negotiations, 9–10, 21, 78
airplane hijacking, 9–10
America’s hostage negotiation policy, 232
Attica prison riots, 9
bank robbery, Brooklyn, 23–43, 179
Burnham-Sobero case, 140–48
calibrated, or open-ended, questions, use of, 141, 149,
165, 166, 167, 170
compromise as a bad deal, 115, 133
Ecuador kidnapping, 164–67, 169–70
exercise called “sixty seconds or she dies,” 64
FBI and, 1, 141, 147, 170
FBI Pittsburgh case, 148–49
gauging the level of a threat in, 118
Griffin case, 213–14, 216–17, 235, 244
Haitian kidnapping 113–15, 133–35
hostage survival debriefing, 170
late-night FM DJ voice and, 33–34, 38
leverage in, 114, 118
Munich Olympics, 9
Negotiation Operation Center (NOC), 27
negotiator teams, 27
never split the difference in, 18–19