Youshouldspendabout 40 minutesonthistask.
Whenpeopleneedtocomplainaboutaproductorpoorservice,somepreferto
complaininwriting andothersprefertocomplaininperson.
Whichwaydo youprefer?
Usespecificreasonsandexamplestosupportyouranswer.
Youshouldwriteatleast 250 words.
Givereasonsforyouranswerandinclude
anyrelevantexamplesfromyourown knowledgeorexperience.
modelanswer:
Itisratherdifficultformetoanswerthe question howIprefertocomplain:inwriting or
in person becausesometimesIjustdo nothaveachoice.Forexample,ifI ordera
productusingtheInternetfromanotherstateorevencountry,Iwillmorelikely havethe
opportunitytospeakto arepresentativeofacompanyin person.So,insomecasesI
choosetospeakin personandin othersIprefertocomplaininwriting.However,I
believethatevery option hasitsadvantages.
Fromtheoneside,complaininginwriting
bringsmany benefits.Firstofall, onedoes nothavetospend hisprecioustime
driving,waitingforhisturnandtalkingwitharepresentative.Hecanjustsendmailor
e-mailand getallexplanation he needs.Second ofall,Ithinkitisthebestwayto
avoidan unpleasantconversation.
Personally,Ido notliketocomplainaboutanythingespecially,in person.Finally,
sometimesitisimpossibleto haveaface-to-faceconversation becauseacompany
which providedapoorproductorservice
istoofaraway.
Fromtheotherside,complainingin person hassomebenefitstoo.First,thistypeof
complaining providesanimmediatefeedback.So,ifIhavesome
complainsaboutcompany'sproductsIwillreceiveallinformationandexplanationright
away.However,sendingacompany a
letterand gettingafeedbackcantakemorethenamonth.Second,face-to-face
conversationisoftenmoreeffective.Peopletalktoeachother,seeeach otherfacial
gesturesand bodymovements,
whichcantellalotaboutaperson.Inadditiontothesepracticalbenefits,inthecaseif
onecan notreceivecreditableexplanationfromonerepresentativehealwayscan
requiretotalktoanother person.Forinstance,my husbandrecently hadsomeextra
withdrawsfromhisaccountby hisbankand hewasnotaware ofit.So, hewenttothe
bankand
explainedtothebank'srepresentativethesituationandtheytogetherfoundthesolution
andthatmoneywasgiven backtomy husband'saccount.Ithink,inthiscaseface-to-
faceconversationisthebest
waytocomplainand getfeedbackfast.