DearMr.Peter,
Thank youforyourletterof 20 September.I was very saddenedby your account of
whathappenedin ourhotellastmonth,andI am writing to express my apologiesfor
this. I can understand that you were shockedby the way the receptionist
behaved.There canbe noexcusefor such
behaviourandIfully understandwhy youfelt you needed to complainabout the
situation.Ican providenoexplanationfor/ofthewaytheemployeespoketo you.
AsamemberofDariusHotelsGroup,we have a reputationfor being perfectat
lookingafterourcustomers,andIamverysorry that your experienceof our service
didnot confirm this.I intendto dealwithstaffmemberappropriatelyandIwillensure
thathedoesnotrepeatthisbehaviourby sending him on a retrainingcoursenext
week.Iwouldliketoassure youthatthebehaviouryouencounteredis nottypicalofour
staff.
As the guest service manager, Iamresponsiblefor all of our employees so
pleaseacceptmyapologiesagainandthis voucherworth$100tospendinanyofour
hotels.
Yourssincerely,JohnNorman
GuestServiceManager
Sample 3
Marinahasjuststarted anewcourseatcollegeandhertutorhasaskedherto
writehimalettertellinghimsomethingaboutherself.
Shehasmadetenmistakesinverbtensesinherletter.Find andcorrectthem.
DearTutor,
IamcomingtoBrightonCollegefromSingapore,whereIwasastudentforten years.I
didalreadytakeexaminationsinSingaporeinEnglish,Biology,ComputerandMaths.My
highestscoreisforComputer:IgotgradeA.
WhenIwasastudentinSingaporeIalso haveapart-timejobinashop.My uncle owns
asupermarketandsoIhelped himintheevenings.Iusedtoworkedtherefour nightsa
weekandIthinkthiswasvery goodexperienceforme.