Best Practice Book for IELTS Writing

DearSir/Madam

IamwritinginconnectionwithmyrecentstayattheFourSeasonsinLondon,England.
Unfortunately, dueto amalfunctioning heaterinmyroom,Ispentthreemiserablenights
atyourhotelfromApril 26 – 29, 2010.

WhenIarrivedinLondon,therewasan unexpectedsnowstorm.Iunderstandit doesnot
usuallysnowinApril;however,whenIgottomyroom,therewasno heat.After
complaining,atechnicianwassent up,whoinformedmethey hadtoinstalla new
heating unit.WhenIaskedto bemovedtoanotherroom,Iwastoldthe hotelwas
completely booked.

Unfortunately,each nightafterwork Ireturnedto discovertheproblemhad not been
rectified.Eventually,Ispentthree horribly uncomfortablenights,wearingmycoatto
bed,wearingsocksaroundtheroomandending upwithabadcoldfromtheunheated
room.Ihad notimetocomplainasIhadtocatchaflighthomerightaftermy
conference.

Iamshocked bythisterribleservice.Thisisnotwhatanyoneexpectsfor$400 a night!
Tocompensatemeforthistremendousinconvenience,Iaskthatyourefundmymoney
rightawayand offermeafree,morecomfortablestayin oneof yourfinersuitesinthe
future.Ifnot,Iam preparedtotakemycomplainttoahigherauthority.

Ilookforwardto hearingfromyouattheearliest,

Yoursfaithfully,MrJohnMcFee( 236 words)

SampleLetter 2

Youshouldspendabout 20 minutesonthistask.

You havereceivedaletterfromyourbank,asking youtoacknowledgereceiptofa
newbankcard.However,thecardwasmissingfromtheenvelope.

Writealettertothebank'shead office.In

yourletter:

explainwhy youarewriting

expressconcernaboutthemissingcard

askthemwhattheyintendto do

Writeatleast 150 words.