from ashop.Youdiscoveredthatithad afaultandreturnedittotheshopfor
replacementorrefund.However,the assistanttoldyouthatthiswasagainstthe
store'spolicy.
Writealettertothestoremanager,explainingtheproblemsyouhavehad.Ask for
arefundorexchangeontheitem.
Youshould write at least 150 words.
Youshouldspendabout 20 minutes onthistask.Youdo NOT need to write your ownaddress.modelanswer:10 thJanuary, 2004
DearSirorMadam
Re:faultyjumperandrefundrefusal
OnWednesday 2ndJanuary,Iboughta green long-sleeved jumper from yourstore.
Thejumperwasmedium-sizedandmadefomcotton.Itcost$59.95anditwas noton
special.
WhenIgothome,Idiscoveredthattherewasasmallholeintheleftsleeve.Itlookslike
a rip of some kind and the stitching hasunravelled.Ireturnedto yourshopthe next
day to ask for an identicalreplacementjumper.Unfortunatelytherewerenonein
stock.ThereforeIaskedforarefund. However, the shop assintantrefusedto give
mearefund becauseitwas notthepolicy ofthestore.
Iamwritingto demandarefund or,atthe veryleast,areplacementjumper.Thejumper
isunwearableasitisandIdo notwantto buyanythingelse.Ihopethatyoucanassist
meinthismatter.IfIdo notgetsatisfaction,Iwillbeforcedtoseeklegaladvice.
Yourssincerely
SusanMilne.
Sample 58
Youareorganising atriptotheSnowyMountainsinNewSouthWalesfora group
of students from Perth in WesternAustralia.
WritetothemanagerofStudentHostelServicesandexplainwhenyouwantto
visit the Snowy Mountains, how long youwillstay,howmanystudentsarein
your party, and what accommodation youwillreuire.