Crucial Conversations: Tools for Talking When Stakes Are High

X CONTENTS

CH. 7: STATE My Path

How to Speak Persuasively, Not Abrasively 119

CH. 8: Explore Others' Paths

How to Listen When Others Blow Up or Clam Up 141

CH. 9: Move to Action

How to Tu rn Crucial Conversations

into Action and Results 161

CH. 10: Putting It All Together

Tools fo r Preparing and Learning 179

CH. 11: Yeah, But

Advice fo r To ugh Cases 193

CH. 12: Change Your Life

How to Turn Ideas into Habits 215

ENDNOTES 229

INDEX 231