Crucial Conversations: Tools for Talking When Stakes Are High

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To improve is to changei

to be petfoct is to change often.

-WINSTON CHURCHILL

Change Your Life


How to Turn Ideas into Habits


One day you "overhear" yourself enthusiastically talking about a
professional wrestling match. You're speaking with such gusto
that you give yourself the willies. You think to yourself: "You
know what? It's time to expand my cultural horizons." So you
vow to read more widely and to watch three programs on the sci­
ence channel for every episode of reality TV.
While you're at it, you commit to trimming down a bit as well.
A reasonable diet and moderate exercise program couldn't hurt.
To top it all off, you note that you're nearly consumed with your
work, so you swear to spend more time with your family.
More culture, better health, a stronger family-certainly you'll
quickly transform such worthy desires into daily habits.
Hardly. Changes of this sort are rarely easy. When it comes to
turning out· wispy hopl!s into concrete realities, our success rate

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