101 Activities For Teaching Creativity And Problem Solving

101 Activities for Teaching Creativity and Problem Solving.Copyright © 2005 by John Wiley &

Sons, Inc. Reproduced by permission of Pfeiffer, an Imprint of Wiley. http://www.pfeiffer.com

158 101 Activities for Teaching Creativity and Problem Solving

SAMM I Am Handout

Suppose you want to improve the way restaurant customers pay their bills. Major activi-

ties and possible modifications are shown in Figure 6.3.

Figure 6.3. SAMM I Am System Modifications

After examining the matrix, you might come up with the following ideas:

• Install electronic credit card machines at each table (much like those at many automo-
  bile service stations).


• Eliminate paper meal checks. Allow regular customers to run a tab.


• Eliminate credit card papers. Handle credit card purchases electronically for cus-
  tomers with PDAs. Customers link up their PDAs with those of the restaurant. The
  transaction is then handled electronically: the customer ’s bank account is debited and
  the restaurant’s account is instantly credited.


• Give preferred customers special credit cards that look like brass plates. When cus-
  tomers are ready to pay their bills, they use the brass plates (restaurant credit cards).

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