How to Use Power Phrases

128 PowerPhrases in Action

What did you like about that?

C) PowerPhrases to Ensure That You Understand

Be very careful asking clarifying questions when your goal is to
listen. Be sure that your own agenda doesn’t slip in with the
questions. All clarifying questions need to be aimed at elimi-
nating any confusion about what the speaker is telling you.
PowerPhrases that aid this process are:

Help me to understand.

I’m a bit confused about...

What were you referring to when you said...?

I didn’t catch something you said a minute ago.

D) PowerPhrases That Make Them Feel Heard,

Understood, and Honored

All of the listening phrases will add to the speaker’s feeling
of being heard. Some specific PowerPhrases for this process
are:

Let me make sure I understand what you are saying. I

believe you are saying...

So when ———happened you felt ———?

What you need from me is....Am I right?