When You Really Blew It 137
PowerPhrases to Apologize Sincerely
without Groveling Are Not Being Mean
When You Apologize
What if you were in their shoes? How would you feel? What
would you need? Speak from your heart with the understand-
ing that the other person has been harmed and has every right
to be upset. Don’t compound your error by faulting others for
their reaction.