8 Why PowerPhrases?
How about you? Whose hand is over your mouth? Who
keeps you from speaking? What price have you paid for your
silence? Silence is golden when called for. Silence is deadly when
it’s not called for. Don’t think I’m exaggerating. I’m not.
Silence Isn’t Golden When People Need
to Know You Care
Whether it’s your coworkers, your boss, your spouse, or your
friends, you need to SpeakTall with PowerPhrases and let them
know what you appreciate about what they do. Hal Pitt’s book
The Number One Secrets of Successful Managerssays that 85 per-
cent of employees report that they never hear about it when
they do a great job. Management is overlooking one of the least
expensive and powerful motivators—acknowledgment. Don’t
you overlook acknowledgment as well. Stand up and say,
The reason why I appreciate what you did so much
is...Fill in the statement with the truth in your heart.
Silence Isn’t Golden When People Need
to Be Kept in the Loop
Update people on process even if you have no progress to
report. Tell them,
We had ice storms that put the city in gridlock for eight
hours. The shippers were delayed by two days.