How to Use Power Phrases

(Grace) #1
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Don’t Resist Anger,


Defuse It


PowerPhrases to Handle the

Angry Person

When you dissolve a partnership of any kind, whether it’s a busi-
ness partnership or a marriage, it can be an ugly breeding ground
for hurt feelings and anger. When Carmen and her partner,
Mickey, were discussing the terms for dissolving their partner-
ship, Mickey would become angry, Carmen would react, and they
never got closer to a resolution. Then one day Carmen had den-
tal work done. To help with the pain, she was given painkillers.
When the subject of how to divide things came up, Mickey
attacked as usual. Carmen did not react. For about an hour
Mickey hurled angry insults and attacks at Carmen. Carmen
was feeling no pain. She listened, acknowledged, and did not
react. Instead, she said things like,


I can understand that.

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