Use Anger as a Tool, Not as a Weapon 165
be cleared as the security personnel wanded her. When the wand
passed over her torso, once again she heard the dreaded beep-
beep-beep. The underwire in her bra had triggered the wand,
so the female security personnel started to pat Sandy down.
Sandy was extremely uncomfortable with the process and said
in scathing words,
You don’t need to do that. It’s the f—— underwire of my bra.The lady said, “Ma’am, you need to calm down. I do need to
do this.” Sandy barked,
This is NOT REALLY NECESSARY! It’s the f——
UNDERWIRE in my bra. You’re treating me like a com-
mon criminal.The security woman called over another security guard, “I need
some help here. We have a hostile passenger.” The guard asked
Sandy, “What seems to be the problem?” Sandy told him angrily,
I’ll miss my flight—it’s my shoes and my UNDERWIRE,
you morons!!!Security called a police officer as Sandy continued to speak with
hostility.
Sandy’s communication style won her a complete search of
her bags. The agent, who was very methodical and detailed in
his search, seemed determined to find something incriminating
in Sandy’s bags. He was like a cat that had caught a mouse when
he discovered a pair of tweezers. He said, “Ma’am, these are not
authorized for carry-on. We will either need to confiscate these
or you need to check your bag.” Sandy’s response was to say,