178 PowerPhrases in Action
when you make your point better by saying,
That vendor isn’t the best choice because they have a
history of late shipments and charging for incidentals.Include all relevant details.PowerPhrases to Handle Disagreements
Are Targeted
Dr. Phil McGraw is famous for his phrase,
How’s that working for you?He says people ramble on about how right they are in different
situations and totally overlook the price of being right. If you
disagree with someone, you need to do it in a way that will work
for you. Ask yourself,
What outcome do I want from this conversation?What words are most likely to get me those results?Pick your battles. Ask yourself if the issue really matters.
Does it really matter if they think there should be female
announcers on the sidelines of football games or not? If it does-
n’t matter, let it go.
Once you decide it does matter, good conversation goals in
disagreements are (1) gaining mutual understanding, (2) decid-