How to Use Power Phrases

224

29

Your PowerPhrases

Final Exam

We’ve come a long way together. It’s time to find out what you
have learned. Your PowerPhrases Final Exam follows. Once you
reach the end, check your answers against mine.

1. Under what three circumstances is silence not golden?


2. How many times more likely are you to tell a provider you
   don’t like a service than that you do?


3. What is the main reason managers dread performance re-
   views—and how can PowerPhrases help?


4. What is the definition of “power”?


5. What is the definition of a PowerPhrase?

Copyright © 2004 by Meryl Runion. Click here for terms of use.