Your PowerPhrases Final Exam 227
- Defusing anger is as much about what you ———do as
what you do. - What distinction do you need to make in determining what
makes you angry? - Get specific about the ——— of your anger and the
———of your anger.- What two questions must you ask yourself when using
PowerPhrases to handle disagreements? - List three key PowerPhrases to handle disagreements.
- List three key PowerPhrases to handle conflict.
- Name three differences in the way men and women com-
municate. - What do you pretend you are asking for in order to sound
calm when speaking in PowerPhrases? - In what kinds of situations is silence golden?
- What is the e-mail address to send your PowerPhrase ques-
tions and PowerPhrase success stories?