232 Put Y0ur Best Self Forward with PowerPhrases
Without getting too personal, ignore the artificial barri-
ers between you and the other person and speak as if
you already know him.- Always be certain to express ——— as thoughts and
———as feelings.Thoughts; feelings.- Is this a legitimate feeling: I feel that you should have called?
No—it’s a thought.- List three key PowerPhrases for making powerful requests.
Here are a few examples:
I need your help.
Can you do that for me?
How can we make that happen?
What would it take for you to be able to ———for me?
Will you...?- What are the three parts of PowerPhrases for saying “no”?
- Acknowledgment of their request,
- a brief explanation of why you can’t or won’t, and
- a tag to affirm the relationship or an alternative rec-
ommendation.