Tag phrases in saying no, 118
Tag Respect-Robbing Poison
Phrases, 21
Tannen, Deborah, 194
Targeting of PowerPhrases, 14–
15, 55–60, 85–87, 94–95,
102–104
Tentativeness, 18
Thoughts, paying attention to
your, 85
Tone, 106. See alsoAttitude; De-
fensiveness
in addressing issues, 191–192
in apologizing, 137
clarity in, 15
in communication, 16
condescending, 12–13
in defusing anger, 162–163
in gender communication,
202–203
in handling disagreements,
183–184
listening and, 130–131
in perfecting connections, 89
in requests, 113–115
in saying no, 122–123
Trust, gaining, in handling dis-
agreements, 183
Truth
importance of telling, 5, 6–8
in PowerPhrases, 61–65
telling, 152–153
Truth in advertising, 89
Twenty-four hour rule, 105–106,
212
Vague Hinting Poison Phrases, 26
Vague words, 14
Veiled assumptions, 31–32
Verbal litmus test, 212
Vicious Venom Poison Phrases,
17, 27–34, 63, 154, 179,
208
Absolute, 28
Negative, 28–30
Visualization, 55
Vulnerability, 161
Williamson, Marianne, 55
Words
backing up, with actions, 66–
69, 97, 113
choice of, 14
in addressing issues, 191–
192
eliminating judgment from,
212
general, in describing emotions,
101–102
integrity of, 66–69
powerless, 25
protecting the integrity of, 66–
69
vague, 14
Workload, PowerPhrases in bal-
ancing, 221–223
“Woulda’s,” 25
“You” in beginning Poison
Phrases, 72
“You know” phrase, 21248 Index