50 The Six Secrets of PowerPhrases
When Janice responded,
My manager answers questions that should be directed
to me.They then had specific information that they could use to
address the problem.
Mark Twain once said, “The difference between the exact
right words and the almost right words is like the difference
between lightning bugs and lightning bolts.” Consider the
nuances of every word you speak and ask if you are speaking
in the very best and most precise way.
I remember when a team member told me,
The rental car is the third car on the right.She didn’t tell me what row, so when I saw a white car just like
ours, third car from the right on the first row, I locked my lug-
gage securely inside. I missed my flight tracking down the owner
of the rental car my luggage was in. Our car was third from the
right in the second row. My team member wasn’t specific
enough and I didn’t ask her to be.
Rather than say,
Write a short report.say,